Frequently Asked Questions
Everything you need to know about shopping with Global Values Computers Company
Are the electronic products sold original and under warranty?
Yes, all products at Global Values Computers are 100% authentic and come with a standard manufacturer's warranty to ensure your peace of mind and quality assurance.
What are the available payment methods?
We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard), Mada, and bank transfers. We also offer installments through authorized financial partners.
How long does shipping take within the Kingdom?
For major cities, delivery usually takes 2-4 business days. For remote areas, it may take up to 7 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return and exchange policy?
You can return or exchange a product within 7 days of receipt, provided it is in its original, unopened packaging. If the product is defective, we will handle the return shipping costs.
Do you provide technical support for purchased devices?
Absolutely. Our technical team is available to assist you with initial setup, software troubleshooting, and hardware inquiries for any device purchased through our store.
Can I track my order status online?
Yes, once your order is processed, you can track it via the 'My Orders' section on our website or by using the tracking link sent to your registered email and mobile number.